FAQS

How long does it take to receive an order?

Something unique about Olympia & Olive is that we make your items to order! That means you're receiving a unique item made by our in-house production team just for you. Our average standard production time has your order shipping between 7-10 business* days from our warehouse. Due to increased demand during the holiday season, this will vary, but know we are doing our best to get your orders produced and shipped in a timely manner. Orders placed after 12pm EST will begin production on the following business* day. When your order ships from our warehouse, you'll receive a shipping confirmation email with a tracking number. Shipping time is additional and varies per carrier. 

*Business days exclude federal holidays and weekends. During the holiday season, this time will vary due to increased demand.

Shipping & Handling

  • All orders placed after 12pm EST are processed the following business day.
  • Orders are not processed on weekends or federal holidays.
  • Remember, production time is not shipping time!
  • Please double check your information before submitting your order!
  • Shipping time is additional and varies per carrier.

 We will try to cancel your order if you reach out within 24 hours but can not guarantee to be successful due to varying production times.

What are your customer service hours?

We are open Monday-Friday, 8:30 AM-5:00 PM EST. Please email us at questions@olympiaandolive.com.

During the holidays, we are also available for customer service inquiries on Saturdays beginning with the first Saturday before Thanksgiving through the last Saturday before Christmas from 8:30 AM - 12:00 PM EST.

Where is this shipping from?
Everything is shipped from: 

Olympia & Olive
2240 Distributors Drive
Indianapolis, IN 46241

How can I check on the status of an order I placed?
Log in to your Campus Classics account anytime to check on your order! Most orders go out through USPS Priority Mail or First Class Mail and you can track it on USPS.Com with your tracking number. Other orders beginning in “1Z” have gone out through UPS and can be tracked on UPS.com. If you have any other  questions about your order please email us at questions@olympiaandolive.com

My order says it is "Awaiting Fulfillment"; when will I get it?
This means that your order is in the process of being made by our in-house production team.

How are items shipped?
Most orders go through USPS Priority Mail or First Class Mail and can be tracked on USPS.com once you receive your tracking number. We sometimes ship through UPS, and you can track that shipment at UPS.com. We're not responsible for USPS, UPS, or FedEx shipping delays.

My package was returned because the address was invalid?

Packages can come back to its original sender if the address is not correct. We try our best to prevent incorrect addresses, but if we receive yours back, we will contact you for a new address. We will reship each order one time for no additional charge, but if it comes back to us again, you are responsible for the shipping fee. If we do not hear back from you within 30 days, you will be refunded for the cost of your items (this does not include shipping).

Is there a way to rush my order?
Yes! Most items are eligible for Rush Shipping for an additional fee. This must be done when placing your order and cannot be upgraded after an order has been placed. Personalized Paddles and Personalized Hockey Jerseys are not eligible for Rush Shipping.

Do you ship internationally?
Yes! We offer International Shipping to Canada. There is an extra fee of $20 for International Shipping. Duties, fees, and taxes may still apply. Rush Shipping is not available for international orders. 
Please note: buyer is responsible for any additional fees incurred at customs.

What if my order comes damaged or incorrect?
If your item(s) come damaged or incorrect, please email us at questions@campus-classics.com with your name, order number, and a picture to verify, and we'll issue you a return label. We want to make your order right!
 

What is the return and exchange policy?

For items that are eligible for return or exchange, the item(s) MUST be returned within 30 days of receipt of order. If the order is placed between November 1st and December 31st, you have up to 60 days from the date of purchase to return this item for store credit in the form of a gift card. Any returned items cannot be worn, washed, or damaged.
Please fill out our return/exchange form here: https://www.olympiaandolive.com/a/return . Please have your order number handy and follow the instructions to request your return or exchange. Once you submit your form we will process your request and you will receive an email confirmation. All returned packages MUST have the original order number included either on the package itself, or on a piece of paper inside of the package. Any returned packages without the original order number will NOT be processed.
Please allow 5-7 business days to process your return once we have received it.
If you have any questions or troubles requesting your return/exchange please contact us at .

Can I come to your location to shop or exchange an item?
Unfortunately, we do not have a storefront for customers to visit. Our staff is only equipped to handle phone calls and emails.